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Zeeshan Momin is an experienced IT operations manager with a background in handling major incident management and technical support. Currently serving as Manager of IT Operations at Yotta Data Services Private Limited since January 2023, Zeeshan previously held the position of Assistant Manager - Major Incident at RBL Bank, where responsibilities included coordinating and managing Severity 1 and 2 incidents to minimize service disruption. Prior to this, a Senior Information Technology Analyst role at Jacobs involved advanced troubleshooting and incident management, while experience as a Support Escalation Engineer at NCR Corporation focused on escalation management and major incident processes. Zeeshan began the career as an IT Analyst managing Office 365 issues and later as a Technical Support Specialist at Impact Infotech Pvt. Ltd. Educational qualifications include a Bachelor of Engineering in Computer Science from Dr. Babasaheb Ambedkar Marathwada University.