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Ian H. has extensive experience in IT management, currently serving as EUC and Operations Manager at Yorkshire Water since February 2022, following the role of Client Support Team Leader. Previously held the position of End User Computing Team Leader at Provident Financial Group, where leadership and asset management were key responsibilities. Ian's career at Aviva spanned nearly two decades, serving as UK Onsite Support Manager and overseeing various technical support teams, vendor management, and service delivery. Ian's leadership is marked by a focus on team development, transformation of IT processes, and strategic alignment of technology with business goals. Prior to Aviva, Ian was a Team Leader at Rockliffe, managing onsite support teams. Education was completed at Temple Moor High School.