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Becky Shardlow is a seasoned professional in customer experience and income management, currently serving as Customer Experience Manager and Income Team Manager at Yorkshire Housing since May 2020. Prior to this role, Becky held various positions at Ongo Homes from June 2012 to May 2020, including Income Collection/Court Enforcement Officer, Team Lead Manager, and Senior Housing Officer. Additionally, Becky gained valuable experience as Voids and Lettings Team Leader at Acis Group from May 2007 to June 2012. Certified in International Housing Customer Management (CIHCM), Becky brings a wealth of expertise to the housing sector.