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Shannon Thompson is currently a Customer Service Manager at Yordex, a role they have held since 2021. Prior to this, they were an Executive Support Team Member and Customer Service Escalations Agent at Turo from 2019-2021. Before that, they held various roles at Caxton FX from 2016-2019, including Corporate Card Account Manager, Private Card Supervisor, and Customer Service Representative. As the Corporate Card Account Manager, Shannon was the first point of contact for business clients, building rapport and assisting them with any queries. During this time, they developed their management, B2B, and customer relations skills.

Shannon Thompson attended the University of Exeter from 2012 to 2015, where they obtained a Bachelor's Degree in English Literature (British and Commonwealth).