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Mikael Guillermo has worked in the IT field since 2016. Mikael began their career at Apple as a Genius Admin, where they oversaw all internal operations in the Genius Bar, presented weekly meetings to a group of 20 technicians, and analyzed Genius Bar data to create bi-weekly reports. Mikael then moved on to Software QA Engineer, where they executed 30+ iOS hardware repairs weekly, worked cross-functionally with Software Engineers and Project Managers, and validated new iOS builds and features. Lastly, they worked as a Technical Specialist at Apple, where they acquired proficiency in troubleshooting and diagnosing repairs for iOS devices, Apple TV, Apple Watch, and other devices and their accompanying software, fostered new and repeat customers with well-timed, consistent, and professional service, and demonstrated well-oriented professional knowledge when addressing customer concerns. Currently, Mikael is employed as an IT Support Specialist and Help Desk Support Engineer at Yohana.

Mikael Guillermo received a Bachelor of Arts in Business Administration and Management, General from San Francisco State University from 2016 to 2020. Prior to that, they attended Skyline College from 2013 to 2017. In addition, they have obtained four certifications in Python, including a Crash Course on Python from Google in September 2022, Concepts in Python: Loops, Functions and Returns from Coursera in August 2022, Python Basics from Coursera in August 2022, and Programming for Everybody (Getting Started with Python) from Coursera in July 2022.