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Samir Yaslam is an experienced Senior Support Engineer at Yocuda, with a strong background in advanced application support and troubleshooting for over 25 retail clients. Expertise includes Python programming, SQL/BigQuery report creation, and proficiency with ticketing and support systems such as JIRA and Zendesk. Prior roles include Client Application Support at Smartodds, where Samir addressed IT problems, and Software Tester at Capita IT and Networks, focusing on various testing methodologies. Earlier experience spans customer sales and IT support at Tesco Mobile, Muscular Dystrophy Campaign, and Primark Stores Ltd. Samir holds a Bachelor of Science in IT and Networking from Middlesex University and possesses foundational qualifications in IT from Stanmore College and Cannons High.