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John Marchal is an accomplished IT Manager with extensive experience in technology operations and support. Currently managing IT at Lagardère Travel Retail since November 2018, John oversees a skilled IT team focused on innovation and enhancing customer experiences. Additionally, John holds similar managerial roles at Smullers and YO! Sushi, demonstrating versatility in IT management. Previously, from July 2011 to November 2018, John served as IT Helpdesk Coordinator at EndemolShine Nederland, leading a support team and ensuring high user satisfaction. John’s career began in various IT support roles, including positions at Avance Nederland, Arup, Gold! Automatisering, and Ultimax. John holds educational credentials from Utrecht University and the University of Amsterdam.