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Marcus Martinez serves as an Advanced Product Specialist at Hearsay Systems since July 2019, where collaboration with Product Owners across multiple companies has been pivotal in enhancing platform success. Prior roles at Hearsay include Product Specialist, where exemplary customer service was consistently delivered, and Customer Advocate Team Lead, which involved driving product engagement through education and effective use of tools like Salesforce. Previously, Marcus held the position of Customer Service Manager at Smith's Food & Drug Centers, focusing on business development and achieving high customer satisfaction ratings. Marcus holds a Bachelor of Science in Criminal Justice and Corrections, a Minor in Communication and Media Studies, and an Associate's degree in General Studies, all from Weber State University.