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Devendra Apte is a seasoned professional with extensive experience in contact center management and service excellence across various financial institutions. Currently serving as Vice President and Unit Head of Service Excellence at YES BANK, Devendra has previously held senior managerial roles at SBI Mutual Fund, Tata Business Support Services Limited, and HDFC Life, focusing on inbound customer service, vendor management, and strategic planning for sales initiatives. Devendra possesses a strong background in process mapping, compliance with regulatory standards, and performance analysis, which has contributed to improved customer experiences and revenue generation. Educational qualifications include a Bachelor of Business Administration and a Six Sigma Green Belt.