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Erol Yalı has an extensive background in banking and customer management, with a career spanning over 25 years at Yapı Kredi. Starting as a Call Center Representative and progressing through various roles, Erol has held significant positions such as Private Banking Marketing Manager and Private Banking Customer Management & Service Model Manager. Key achievements include launching a new Private Banking CRM platform, supporting bankwide strategy processes, and driving revenue and growth targets in the Mass Segment. Erol's educational background includes a degree from Boğaziçi University, further enhancing skills in management and analysis within the financial sector.