Tim Norwood is a seasoned professional in service delivery management, with extensive experience at Yancoal Australia Ltd and NRI Australia & New Zealand. Tim has held the role of Engagement Manager at ASG Group, IT Manager at 3 Mobile, and multiple leadership positions at Hutchison Telecoms, including Infrastructure and Contact Centre Manager, Program Manager, and IT Planning Manager. Tim holds a Bachelor of Science in Computer Science with a focus on Information Systems Design from California State University, Northridge, and completed a program at the Macquarie Graduate School of Management in 2010.