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Keshav Shah is an experienced ICT Systems Engineer at Yancoal Australia Limited since June 2016, specializing in the administration of onsite servers and network infrastructure while prioritizing client incidents based on business impact. Prior to this role, Keshav served as an IT Field Services Engineer at BHP from May 2011 to May 2016, providing Level 3 technical support in an ITIL-compliant environment and managing incidents through ServiceNow. Keshav began the career as an IT Support Officer at The Rock Building Society from May 2007 to May 2011, offering helpdesk support across 35 branches and deploying new desktops and laptops via SCCM. Educational qualifications include a Bachelor of Information Technology from CQUniversity, an MCSE certification from Microsoft, and a Diploma of Information Technology from the University of Wollongong.