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Bianca O. is a skilled Conversational Designer with experience in creating and designing conversational content for chatbots and voicebots, focusing on B2B e-commerce and self-service applications. Currently at Yalo since June 2022, responsibilities include designing flowcharts, defining tone and voice, and conducting data analysis for continuous improvements. Previously, Bianca worked at Replikante as a UX Conversational Designer for the LATAM region, where Bianca developed conversational flows in Spanish and conducted usability testing. Additionally, Bianca served as a Spanish Language Monitor at Universidade de São Paulo, managing lesson plans and supporting faculty. Bianca holds a Bachelor's degree in Language Studies (Portuguese/Spanish) from USP, completed in 2020.