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Caroline M. is a skilled Software Support Specialist at Xytech Systems, with experience in managing client support-related issues to resolution since November 2021. Prior to this role, Caroline served as a Software Support Representative, where collaboration with various departments enhanced customer satisfaction. Additionally, Caroline has a diverse background in client services, notarial services for the Brazilian Ministry of Foreign Affairs, and IT support across several companies including Broadvoice, First Global Money, and Ernst & Young. Caroline holds a Bachelor's degree in Computer Systems Analysis from Universidade Ibirapuera and completed graphic design coursework at ArtCenter College of Design.