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Andres M. currently serves as Customer Success Director at XtraMile since September 2024, following a successful tenure in the same role at Keystone Education Group from January 2016 to October 2024, where outcomes were driven through increased renewals and reduced churn. At Keystone, Andres built and led a team of Customer Success Managers across Europe and previously served as Senior Customer Success Manager and Senior Sales Manager, focusing on customer utilization and global portfolio expansion. Prior experience includes a Senior Business Consultant role at Tietoevry, financial analyst positions at Hewlett-Packard, and early roles in administration and financial advising. Education includes a Master of Science in Innovation & Entrepreneurship from BI Norwegian Business School and a Bachelor of Science in International Business from Tecnológico de Monterrey.