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Dee Estacio is a seasoned professional with extensive experience in Learning & Development and Customer Experience. As the Global Director at XtendOps since January 2022, Dee oversees training delivery operations, customer satisfaction, and process improvement initiatives, emphasizing seamless start-ups and operational consistency across various clients. Prior to this role, Dee served as the Global Training Delivery Leader at TELUS International Philippines, where leadership and strategic direction were provided for the training and development of over 3,000 employees, focusing on the design and implementation of effective training programs, collaboration with various departments, and enhancement of operational rigor. Additionally, Dee held the position of General Manager of Learning and Development, managing overall operations and program effectiveness at TI University. Educational qualifications include a degree in Talent Management from Ateneo de Manila University and a Bachelor's degree in Nursing Education from Saint Jude College.