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Rico Hagedorn is a seasoned professional in the field of technical service, currently serving as Senior Manager at XSYS Global since February 2016, where responsibilities include managing the Technical Service Team in Stuttgart. Prior experience includes a role as Senior Manager Technical Service at Flint Group, overseeing Technical Service Plates, and as a Technical Service Representative, focusing on various regions including the UAE and South Africa. Rico holds a Master of Science in Print & Publishing from Stuttgart Media University and a Bachelor of Engineering in Druck- und Medientechnologie from Hochschule der Medien, with a strong foundation in PrePress technologies and expertise in Flat Top Dot technologies. Early career experience includes internships and positions at Billerud AB and Siemens VDO Automotive AG.