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Osamah Khalid Zaeem is a seasoned professional with extensive experience in client management and success. Currently serving as a Customer Success Manager at XpertDigi since July 2023, Osamah has successfully implemented client retention initiatives that resulted in a 25% increase in retention rates while managing a diverse client portfolio of over 50 clients across various industries. Prior to this role, Osamah held the position of Lead Client Success & Compliance at CureMD from June 2016 to June 2023, where responsibilities included managing client retention strategies and facilitating communication between clients and development teams. Earlier experience includes serving as a Sales Executive at TRG - The Resource Group from December 2012 to March 2016 and as an Assistant Manager at Hayat's Since 1870 from September 2008 to August 2009, focused on interior design and management. Osamah obtained a Bachelor of Science in Biotechnology and Genetic Engineering from Forman Christian College, complemented by A Levels from the British Council and O Levels from The City School.