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Bimasena Duanda has a strong background in customer success and data analytics, currently serving at Xendit since August 2021. Responsibilities include leading the project management of Customer Relationship Management tools, focusing on workflow creation, automation, and macros improvement, as well as addressing over 25 customer inquiries as a Customer Success Generalist. Prior experience includes an engineering internship at PT United Tractors Pandu Engineering, where insights into heavy equipment manufacturing processes were gained and improvements to factory operations were proposed. Bimasena holds a Bachelor's degree in Mechanical Engineering from the University of Indonesia and a Certificate in Business Analytics from Harvard Business School Online, along with studies at the Tokyo Institute of Technology.