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Marsha Galicia is a skilled professional with extensive experience in customer support, operations, and administrative roles across various industries. Currently serving as a Customer Support Specialist at XBert, Marsha has previously held positions such as Executive Assistant at Impakt Digital and Operations Associate at Fresh Prints, where responsibilities included data reporting, licensing application management, and team training. Earlier experience includes roles as a Virtual Assistant at STUFFIFY, Talent Acquisition Representative at Concentrix, and Production Assistant at Young Visual Productions, showcasing a strong background in customer service, recruitment, and operational support. Marsha holds a Bachelor's degree in Behavioral Sciences from the University of Santo Tomas and completed high school at the University of Perpetual Help - Dr. Jose G. Tamayo Medical University.