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Kevin Floyd is currently working at Momentum as a Tier 1 Premier Retail Support Representative, responsible for providing top-tier technical support to larger customers with complex setups. Prior to that, Kevin was a Tier 1 Unified Communications Support Representative at the same company, assisting with technical support for Webex and retail customers. Kevin also worked as a Student Information Specialist at Collegiate Admission and Retention Solutions, handling calls from prospective students, and as an ESL Teacher at EF English First, teaching English to Chinese students. Kevin's experience also includes working as a Photo Specialist at Walgreens, providing assistance to customers and training employees. Kevin holds a Bachelor of Science (B.S.) in Computer Science from Troy University.