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Dana Norrell has a Bachelor's in Science in Computer Science with a concentration in Networking from Kennesaw State University. They have experience working as a Technical Project Manager, Technical Project Coordinator, NOC 2 Engineer/Team Lead, Tier 2 Supervisor, and Tier 2 Technical Support Analyst. Dana's work involves managing change control for maintenances, monitoring network elements, isolating and resolving network issues, handling customer escalations, providing technical support and training, and implementing process improvements. They have also worked as a POS Analyst at IBM, where they determined hardware or software failures and assisted with software upgrades. As a Project Management Assistant, Dana assisted the Project Manager with daily projects and confirmed project dates and onsite completion.