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Maegan Nash Plossl is a seasoned IT Support Specialist currently employed at Wood, Smith, Henning & Berman LLP since September 2021. Prior to this role, Maegan served as a Help Desk Specialist at Keno Kozie Associates from August 2013 to September 2021, providing extensive first-level phone support and addressing hardware and network connectivity issues in a law firm setting. Previous experience includes positions at Kilpatrick Townsend & Stockton LLP and Intelliteach, where Maegan held roles ranging from Service Desk Analyst to Service Desk Team Lead, supervising a team while delivering technical support across multiple firms. Additional experience includes working as an Intermediate Help Desk Analyst at Kaiser Permanente and as a Level II Helpdesk Analyst at Intelliteach, focusing on user support and problem-solving. Maegan's educational background includes studies at Georgia Southwestern State University, The Art Institutes, and the University of North Georgia.