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Aida Bala is a seasoned professional with extensive experience in service management and quality assurance, currently serving as the Head of Service & QA at WSD since October 2022. Prior positions include Test Team Manager and Testing Analyst at Delta Capita, and a Doc Automation Analyst role at Barclays Investment Bank. Aida also gained consulting experience at JDX Consulting and worked as a KYC Analyst at Credit Suisse. Academic credentials include a Master of Science in Genomic Medicine from Imperial College London and a Bachelor of Science in Biomedical Sciences from Anglia Ruskin University.