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Daniele Nogueira Affonso is a skilled customer care and experience specialist with a diverse background in various industries. Currently serving as a Customer Care Specialist at Woxer since June 2023, Daniele focuses on enhancing the B2C customer journey primarily through the website. Previous experience includes a role as a Trilingual Customer Experience Specialist at Grabrfi, where responsibilities involved data analysis and direct customer engagement to improve experiences for Latin American and US customers. Prior positions at Senior Sistemas enhanced Daniele's expertise in customer experience management as a CX Community Manager and Customer Experience and Success SR, addressing customer journey issues and implementing process improvements. Additional roles include experience in supply chain analysis at BUNGE Brasil and materials management at Schneider Electric, along with a background in retail as a Travel Agent at STB and a Sales Consultant at Menina do Laço. Daniele holds a Business Administration degree from UniSociesc Centro Universitário and a postgraduate qualification in Controladoria from UNIASSELVI.