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Charles Olson is an accomplished IT professional with extensive experience in technical support and incident management. Currently serving as an Analyst 4 Incident Manager at Worldwide Technologies since July 2022, Charles focuses on incident triage and knowledge base development for Comcast's Residential Reliability Infrastructure Firmware Platform. Prior roles include Senior Technical Analyst at Cigna, where responsibilities encompassed automated tasks and monthly language updates, and Technical Analyst at Evening Star Farm, which involved direct customer interaction. Charles also held positions at Four Winds Interactive, Catholic Health Initiatives, MX Logic/McAfee, and CareerConnections Inc, demonstrating a strong background in troubleshooting and support across various operating systems and applications. Charles is pursuing an Artificial Intelligence degree from the University of Denver, complementing a Bachelor's in Computer Science from Colorado Technical University and an Associate's degree from ITT Technical Institute.