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Ella Jormanainen is an experienced operations manager with a strong background in customer service and fraud management. Currently serving as the Operations Manager for Customer Services Nordics at Worldline since May 2019, Ella oversees a team of 25-30 subject matter experts, focusing on change leadership and process improvement for fraud and dispute resolution among bank customers. Previously, Ella held positions at Kela, Kuljetusliike Helokivi Oy, Nets Oy, and other organizations, demonstrating expertise in managing operations, leading teams, and enhancing customer service standards. Ella's academic qualifications include a Bachelor of Business Administration in International Business Management and Logistics from Lahti University of Applied Sciences.