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Wayne Hawkins is an accomplished IT professional with extensive experience in technical support and information technology roles. Currently serving as a Technical Support Representative at WorkSmart since September 2022, Wayne has previously held positions such as Information Technology Help Desk Analyst at HCL Technologies and End User Support Analyst I at Conduent. Wayne's expertise encompasses troubleshooting, network performance management, and the installation and maintenance of data communication systems. Additionally, Wayne has a background in information security from justotech, where responsibilities included designing security controls and collaborating with IT teams to ensure compliance with best practices. Educational credentials include a Master of Information Systems Management from Keller Graduate School of Management and degrees in Computer and Information Systems Security from ITT Technical Institute.