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Todd Boudreau currently serves as a Process Improvement Facilitator and Transformation Leader at WorkSafeNB/Travail sécuritaire NB since January 2020. Previously, Todd was a Customer Solutions Manager at HCL Technologies, managing a team of 20 Service Schedulers for Xerox Canada Ltd. Todd's extensive experience at Xerox from December 1998 to April 2019 includes various roles, such as managing operations for major account helpdesk services and overnight support teams, as well as a Customer Support Specialist and Customer Service Representative. Todd holds a Bachelor of Arts degree in English Language and Literature from the University of New Brunswick, earned between 1994 and 1998.