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Charlie Brown is an experienced professional in operations and customer support, currently serving as the Lead of Outsourced Operations at Workrise since August 2022, managing a $1.5 million outsourcing campaign. Previous roles include Account Manager at Billd and several positions at Workrise, including Performance Analyst for Outsourcing Operations and Customer Support Specialist, where expertise in process development and KPI measurement was demonstrated. With a background in music performance from the University of North Carolina at Chapel Hill, Charlie has also owned a music business, written and recorded an album, and worked as a special musician for Young Life. Additional diverse experiences include real estate brokerage, camp counseling, and rafting, showcasing a multifaceted skill set and adaptability across various environments.