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Nicolai Harbech is an experienced professional in customer success and cloud computing, currently serving as a Customer Success Manager at Atea Danmark, where responsibilities include building and scaling the Customer Success practice in the Software Unit focused on midsized enterprises. Nicolai also holds the positions of Investor and Co-Founder at Ximplifi, and previously served as a Partner Account Manager at WorkPoint, Head of Revenue Operations at Strator A/S, and Senior Market Manager at TDC Erhverv. Earlier roles include consulting positions at HPQ and Microsoft, with a strong emphasis on cloud solutions and customer retention strategies. Nicolai's educational background includes a Master's Degree in IT Management and Business Economics from Copenhagen Business School, as well as a Master of Science in Innovation, Technology and Strategy from Università Commerciale 'Luigi Bocconi'.