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Terry Williams is a seasoned professional with extensive experience in customer service and quality assurance, currently serving as a Customer Service Specialist at Workforce Solutions Greater Dallas since March 2019. Prior experience includes a temporary role as an Actuarial Support at EFG, where responsibilities involved researching and analyzing actuarial data. Williams also worked at Workforce Solutions of Greater Dallas from March 2007 to October 2016, initially as a Performance Analyst and later as a Quality Assurance Analyst, where duties included executing and reviewing program metrics for government initiatives. Previous positions include Helpdesk Analyst at Accenture and Mainframe Computer Operator II at Fidelity Information Services. Terry holds an Associate of Arts in Computer Science and a Bachelor of Science in Mathematics, both from Southern University at New Orleans.