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Mike Pankas is a Research Analyst at Workforce Science Associates since November 2021. Previously, Mike worked as a Consulting Services Lead at Upland FileBound from June 2018 to January 2020 and as a Software Engineer at IBM from January 2012 to February 2018. Additionally, Mike has experience as a Senior Client Support Analyst at Fiserv from 2006 to 2012. At IBM, Mike focused on developing customized PowerPoint reports using Microsoft SQL, Microsoft Access, and VBA to present Engagement Survey results to management accurately and in real-time. At Fiserv, Mike provided on-site and remote installation and configuration of online banking products, while also developing Knowledge Base solutions to enhance user experience.