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Lorena Kurtjian Hernandez is a seasoned professional with extensive experience in customer experience (CX) strategy and operations, currently serving as the Director of CX Strategy at Workday since December 2023. Previously, Lorena held the role of Senior Director/Solutions Principal for Go-to-Market Strategy at Medallia from May 2021 to August 2023, where efforts focused on driving retention and expansion within the travel and hospitality sectors. Prior to Medallia, Lorena contributed to United Airlines for over two decades in various leadership roles, including Director of Customer Experience Transformation, where a $110 million capital investment portfolio was managed to enhance inflight experiences. Lorena's academic credentials include an MBA from The University of Chicago Booth School of Business, along with degrees from ESCP Business School and the University of Illinois Urbana-Champaign.