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Merav Munz is a seasoned professional with extensive experience in customer success and IT operations across various industries. Currently serving as a Senior Customer Success Manager at Workato and a CX Advisory Board Member at the University of Richmond, Merav previously held the role of Director of Customer Success at Salesforce, focusing on mid-size and enterprise accounts. Prior roles include Director of IT Enterprise Sales & Service Enablement and Director of Billing Platforms and Revenue Management at Rogers Communications, where Merav led initiatives in multiple BSS platforms and drove operational efficiencies. With a strong foundation in IT media platforms from Rogers Sports & Media and extensive experience in billing and systems management at Amdocs, Merav has a proven track record of delivering transformational programs and ensuring customer satisfaction.