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Marlon Muela is an experienced professional with a strong background in product support and customer success, currently serving as Manager, Product Support Engineer at Workato since June 2018. In this role, Marlon leads Level 1 and Level 2 product support teams in the Philippines, overseeing team operations, training, and performance metrics while ensuring timely resolution of customer issues. Prior roles include positions at NetSuite as Technical Support Engineer, Nasdaq as Senior Client Service Delivery Analyst, DOCOMO interTouch Business Solutions Inc. as Specialist in Product Management Support, and NTT DOCOMO in various capacities including Hotel Support Associate. Marlon has consistently focused on improving customer management processes and enhancing team efficiencies throughout a diverse career in technical support and service delivery across various regions.