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Jackeline Rezende Ferreira has extensive work experience in customer support roles. Jackeline worked at Workana from December 2016 to January 2023, where they held various team lead positions in the customer support department, specializing in worker and partner support. Prior to that, they worked at Icatu Seguros from September 2011 to March 2016 as an Alta Renda Commercial Advisor. In this role, they provided personalized assistance to high-net-worth clients, focused on investments and private pensions, and actively sought new clients and business opportunities for the company.

Jackeline Rezende Ferreira has a Bachelor's degree in Economics from Centro Universitário Fundação Santo André, which they obtained between the years 2011 and 2015. Prior to that, they also obtained a Bachelor's degree in International Relations from the same institution between the years 2007 and 2010. Jackeline has also obtained a certification in CPA 20 from ANBIMA in the year 2015.