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Loraen van de Burgt CCEP is a seasoned Customer Journey Expert at Woonin since March 2012, focusing on the development and implementation of UX optimizations for websites and customer portals. Loraen has previously worked as a Knowledge Manager at Mitros, enhancing the knowledge database and improving information services for tenants. Additional roles include handling customer inquiries, conducting intake interviews for housing applications, and serving as a key-user for Microsoft Dynamics NAV at Albert Heijn XL. Educational qualifications include a Postgraduate Degree in Customer Experience & Journey Management and an HBO Bachelor of Economics in Leisure Management.