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Alvaro R Gonzalez A has extensive experience in customer technical support engineering within the industrial software sector, specifically in monitoring and control solutions (HMI/Scada). From March 2018 to December 2023, Alvaro served as a Senior Customer Technical Support Engineer at AVEVA, following roles at Schneider Electric and Invensys, providing post-sale technical support and ensuring customer satisfaction across multiple channels. Alvaro's earlier experience includes a position as Application Engineer at Invensys Venezuela and as a Support Consultant at NCG Network Consulting Group. Alvaro's educational background includes a degree in Electronic Engineering, specializing in Process and Communications, from Universidad Nacional Experimental del Táchira, obtained between 2003 and 2008.