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Jay Yao has extensive experience in customer success and technical support, primarily at Wolfram since February 2015, where roles have included supervising teams, optimizing user interactions, resolving AI API issues, creating extensive tutorial content, and enhancing customer satisfaction with a 98% rate. Previous positions include Technical Consultant at the University of Illinois at Urbana-Champaign, overseeing technical operations across campus buildings, and Global Orientation Leader. With a Bachelor of Science in Electrical Engineering from the University of Illinois Urbana-Champaign and ongoing studies at Stanford University, Jay Yao also possesses strong skills in project management, process improvement, and community engagement.