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Cally Cridland currently serves as a General Assistant at Woking & Sam Beare Hospice & Wellbeing Care since August 2021, while also working as an MA&TC Coordinator at Philips since May 2016, involving customer communication, resource planning, and data management. Prior experience includes roles such as Patient Services Advisor and Contact Centre Team Leader at Optegra Eye Health Care (2011-2016), and Customer Care Supervisor at easyCar (2008-2011), among others, where responsibilities ranged from managing customer complaints to team leadership and training. Cally Cridland holds 10 GCSEs Grade A-C from St Paul's RC School and has developed a comprehensive skill set in customer service, administration, and team management throughout a career spanning over two decades in various sectors.