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Melanie Leceux is an accomplished IT support professional with extensive experience in user support and technical management. Currently serving as Responsable support informatique at WOJO since September 2018, Melanie previously held the role of Technicienne helpdesk at Alphabet France from January 2012 to September 2018, where responsibilities included technical oversight and user support in an ITIL environment. Melanie's earlier career includes positions at Viveris, Thalès, ING Car Lease, and Bouygues Immobilier, focusing on incident resolution, workstation deployment, and SCCM tool configuration. With a BTS in Informatique de Gestion specializing in systems and networks, Melanie possesses a strong foundation in IT management and user support.