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Shandalle Backes has extensive experience in customer service and administrative roles, currently serving as a Customer Care Expert at Wix.com since November 2021 and as the Owner of SKB, LLC since 2017, providing business assistance with various tasks. Prior positions include a PSE Mail Clerk at the United States Postal Service and a Remote Data Entry Processor at Aerotek, where responsibilities included ensuring the accuracy of documentation and addressing missing client information. Shandalle has a background in administrative support through roles at Toyota Financial Services and McGrath Family of Dealerships, and has also contributed to team training and coaching at Tata Consultancy Services. Additionally, experience as a Digital Service Consultant at Hibu involved ensuring client satisfaction with digital products. Educational qualifications include a diploma in General Studies from Anamosa High School and coursework in Business Administration and Management at Hamilton College.