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Jessica Stoneking is a seasoned professional in payment operations and customer service management with extensive experience spanning over a decade. Currently serving as the Payment Operations Manager at Cherry since June 2024, Jessica previously worked at Billtrust from November 2017 to June 2024, where notable achievements included exceeding customer success rates and significantly reducing costs per transaction. Prior roles at BPN included Senior Manager of Services Operations and Customer Service Manager, where Jessica launched new services and optimized operational efficiencies. Early career experiences at The Vitamin Shoppe and Best Buy involved training and managing teams, driving sales, and implementing process improvements. Jessica holds a Bachelor of Arts in Psychology from Stockton University.