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Geoffrey Mason is a seasoned professional with extensive experience in customer success and operations management across various sectors. Currently serving as a Senior Customer Operations Manager at Wistia since April 2023, Geoffrey drives cross-functional collaboration and aligns customer success resources with business objectives. Previously, as a Customer Success Manager at Skyhigh Security, Geoffrey managed a portfolio of $7.6MM in FED/GOV customer accounts, focusing on data privacy and security. Throughout the career, positions at Delinea, Ivanti, and the United States Army Reserve have equipped Geoffrey with skills in customer engagement, technical support, and C4 operations. Educational credentials include a Bachelor's Degree in Geological/Geophysical Engineering from the Colorado School of Mines and certifications in Full Stack Web Development and Signal Leadership.