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Agnes Dubovszky is a seasoned professional in knowledge management and customer support operations, currently serving as the Head of Knowledge Management at Wise since August 2017. In this role, Agnes oversees the Knowledge Management Strategy for a global Customer Support Operations Team across multiple regions, focusing on documentation and knowledge retention. Previously, Agnes held positions such as Area Lead of Customer Support Operations EMEA, leading a team of approximately 180 agents, and Customer Support Operations Senior Team Lead EMEA, where a significant expansion of the team was achieved. Earlier career experiences include roles at Invitel, where Agnes led a team in customer service operations, and at Maxim Könyvkiadó, providing support in the publishing sector. Agnes holds a Master's degree in American Studies and a Bachelor of Arts in the same field from the University of Szeged.