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Paul Gernon is an experienced professional in customer support and operations, currently serving as the Head of Customer Support at Wirex since February 2024. Previously, Paul held the position of Head of Customer Relations at CEX.IO, where a company-wide modernization program was successfully led, significantly improving policies and procedures. With a robust background in managing business expansion, Paul oversaw growth from a single location with 25 staff to four locations with 150 staff. At Ziglu, as Head of Customer Operations, a customer-focused strategy was developed, resulting in a notable increase in customer satisfaction and a reduction in churn rates. Additional roles include Director of Customer Operations at UENI Ltd and Director of Support at Ethfinex, where policies and compliance relating to anti-money laundering were established. Paul’s foundational experience in customer service began at companies such as GameAccount Network plc and BetNow, supported by an educational background in Film/Video and Photographic Arts from Bournemouth University.