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Jessa Gail Lagunday has extensive experience in training and quality management within the business process outsourcing sector. Currently serving as Training and Quality Manager at Ubiquity since November 2021, Jessa previously held the position of Training Delivery Manager at Tech Mahindra Business Services from January 2019 to January 2022. Notable prior roles include Training and Quality Manager at Career First Institute and various learning and development positions at TeleTech. Jessa's expertise spans training design, project management, and onboarding, supported by a Bachelor of Arts and Sciences in Psychology and Business Management from the University of Saint La Salle.