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Gerrod Lemon is a Technical Support Analyst at Wintrust Financial Corporation since November 2022, specializing in hardware and software support, with a track record of resolving an average of 195 incidents per month and providing remote support across various platforms. Gerrod previously served as a Relationship Banker at JPMorgan Chase & Co., effectively building customer relationships and promoting digital banking solutions. As a small business owner of Lemon Aid LLC, Gerrod focused on financial education and consulting. Earlier roles at Wintrust Financial included positions as a Personal Banker and Floating Universal Banker, where Gerrod excelled in customer service and technical support for digital products. Additional experience includes management training at Enterprise Rent-A-Car and a position at Best Buy as an Autotech. Gerrod holds a CompTIA A+ Certification and a Bachelor's Degree in Business Administration from Governors State University.