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Paola Martinez Puerto serves as the Directora de Servicios a Pasajeros at Wingo since August 2019, where responsibilities include designing and leading strategies for airport operations, onboard service, and onboard supply, with a focus on safety, punctuality, quality, and cost efficiency. Previously, Paola held the role of Inflight Services Manager at Copa Airlines from March 2015 to August 2019, overseeing onboard services and managing productivity, satisfaction, and labor relations. Prior experience includes serving as Logistics Planning Manager at Coca-Cola FEMSA, where operational productivity and cost efficiency were prioritized, and a series of roles at Copa Airlines focused on operations and material planning. Paola's career began as a Supply Analyst at Carulla Vivero S.A. Paola holds an Especialista en Gerencia Logistica from Universidad de La Sabana and an Administrador de Empresas degree from the same institution.